“ReadyCall”, “we”: ReadyCall, Commercial Registration (Unified National Number) 7053474289, VAT number 314584692100003. “Customer”: the company or organization subscribed to the platform. “User”: anyone the Customer gives an account on the platform. “Service”: the ReadyCall cloud platform — call center, CRM, WhatsApp, live chat and AI voice agent — as included in the plan.
02Service and plans
The plan the Customer chooses defines the available features, the number of users and the related limits, as shown on the pricing page or in the agreed quote. We may develop, add to or change the Service, without materially reducing what the Customer’s plan includes during the subscription.
03Accounts and users
The Customer is responsible for accurate registration details and for choosing its users and their permissions.
The Customer is responsible for keeping its users’ passwords confidential and for all activity under its accounts.
The Customer must tell us at once if it suspects any unauthorized access.
04Acceptable use
The Customer and its users must:
Use the Service in line with the laws of the Kingdom of Saudi Arabia, including telecommunications and personal data protection laws.
Inform callers that calls are recorded, or obtain their consent, wherever the law requires it.
Not use the Service for fraud, harassment, unsolicited calls or messages, or any unlawful content.
Follow Meta’s policies when using WhatsApp, and the telephony provider’s terms when using numbers and lines.
Not try to break into or disrupt the platform, reach other customers’ data, or bypass plan limits.
Not resell or rent the Service to others without a written agreement with us.
We may suspend the account, or the part of it in breach, if these rules are broken, and we will inform the Customer.
05Customer data
The Customer’s data and its customers’ data belong to the Customer, who is the controller. We process it only to provide the Service and in line with the Privacy Policy. The Customer must have a lawful basis for collecting and processing its customers’ data through the platform.
06Prices and payment
The Customer pays the fees of its chosen plan, by number of users and term (monthly or annual), as shown on the pricing page or the agreed quote.
Prices exclude 15% VAT, which is added on top.
Meta’s WhatsApp message fees, telephony costs and AI voice-agent minutes are charged as stated in the plan or quote.
If payment is late, we may suspend the Service after notifying the Customer and giving a 14-day grace period.
Refunds: as set out in the contract or agreement concluded with the Customer.
07Availability and support
We work to keep the Service available and stable, and we provide technical support through our published contact channels. We do not guarantee that the Service will be free of interruptions or errors; it may be affected by maintenance or by outages at providers such as hosting, telecom networks and Meta. We aim to announce scheduled maintenance in advance where possible.
08Limitation of liability
The Service is provided as is and as available, to the extent the law allows.
We are not liable for indirect or consequential damages, such as lost profit or lost business opportunities.
We are not liable for how the Customer uses the Service or for the content it sends or records through it.
Our maximum liability: as set out in the contract or agreement concluded with the Customer.
09Term and termination
The subscription runs for the chosen term and renews per the plan unless cancelled.
The Customer may cancel at any time without a notice period; the cancellation takes effect at the end of the paid period, access continues until then, and the subscription does not renew afterwards.
We may end or suspend the Service for breach of these terms or non-payment, after notice.
After termination, the Customer may request an export of its data within 90 days; the data is deleted within 180 days in line with the Privacy Policy.
10Intellectual property
The platform, its software, design and brand belong to ReadyCall. The Customer receives a right to use the Service during the subscription only, with no transfer of ownership.
11Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom have jurisdiction over any dispute arising from them.
12Changes and contact
We may update these terms and the “Last updated” date at the top of the page, and we inform customers of material changes. Questions: info@readycall.net