Upfront cost
Traditional: hardware, servers and licenses that can exceed SAR 50,000. Cloud: no setup fees, from SAR 89/user/month.
CLOUD VS. TRADITIONAL PBX — KSA
Cloud Call Center or Traditional PBX?
A direct comparison of cost, time to launch, and flexibility — so you can decide what's right for your business before you spend a riyal.
01 — Overview
Overview: What's the Difference?
A traditional PBX needs hardware, phones and servers at your office, with a setup cost that can exceed SAR 50,000, and it takes weeks to months to get running. Every expansion means new hardware and licenses, and maintenance is on you.
A cloud call center runs over the internet: no setup fees, live within 5 to 10 business days, and agents answer from the browser or mobile, from anywhere. You pay a monthly subscription per user, and scale up or down as you need.
02 — Point-by-Point Comparison
Point-by-Point Comparison
Time to launch
Traditional: weeks to months. Cloud: 5 to 10 business days.
Remote work & branches
Traditional: tied to the office. Cloud: from the browser or mobile, anywhere, with every branch on one system.
Scaling
Traditional: new hardware and licenses. Cloud: add a user from the dashboard.
Reporting & monitoring
Traditional: usually limited. Cloud: real-time reports, live monitoring, and every call recorded.
Maintenance & updates
Traditional: on you. Cloud: on the provider, with automatic updates.
Integration
ReadyCall's cloud system is integrated with CRM, WhatsApp, live chat and the AI voice agent.
When does traditional still make sense?
If you already have in-house IT and a recent PBX investment. Even then, you can connect your existing lines into the cloud system.
03 — How It
How It Works
- 01
Contact us
Book a free demo
- 02
We understand your needs
We design the right flows and IVR for you
- 03
We set up the system
Full setup within 5–10 business days
- 04
You go live
Local technical support, in Arabic
04 — ReadyCall's Cloud
ReadyCall's Cloud Call Center Pricing
Starter
89SAR
/user/month
Softphone, IVR, queues, 30-day call recording
Growth
149SAR
/user/month
Auto-dialer, listen-in & whisper, CSAT, tickets, 90-day recording
Business
219SAR
/user/month
Full CRM, 200 AI voice agent minutes/month, auto-transcription, 12-month recording
Enterprise
from 349SAR
/user/month
Private cloud, SSO, contractual SLA, custom integrations
Per user/month · minimum 3 users (5 for Business) · no setup fees · prices exclude 15% VAT.
05 — FAQ
Frequently asked questions
Is a cloud call center cheaper than a traditional PBX?
In most cases, yes — because there are no setup fees, no hardware, and no maintenance cost. You pay a monthly subscription per user from SAR 89.
Is call quality on cloud as good as traditional?
With a stable internet connection, yes — agents can answer from the browser or a mobile app with excellent quality.
Can I switch from my current PBX without changing my numbers?
Yes, you can connect your existing lines and unified number to ReadyCall.
How long does the switch take?
Full activation takes 5 to 10 business days.
Ready to stop losing calls?
Book a free demo and we'll set up the system on your own numbers.