Appointment call handling
IVR routes callers: book an appointment, general inquiry, or a specific department, distributed to available receptionists.
HEALTHCARE CALL CENTER — KSA
A Call Center System for Clinics and Hospitals
Every patient who calls and doesn't get an answer books an appointment at another clinic. ReadyCall receives appointment calls and routes them to reception, answers with AI after hours, and brings calls and WhatsApp together in one screen.
01 — Why Clinics
Why Clinics Need a Call Center
Most clinic calls are repetitive: booking an appointment, confirming or rescheduling, asking about consultation fees, hours, or branch location. When the receptionist is busy with a patient in front of them, the call is lost — and some callers who don't get an answer never call back.
With ReadyCall, calls are automatically distributed to available receptionists across all branches, the AI voice agent answers common questions in Arabic (including Gulf dialect) around the clock, and every call and WhatsApp conversation is saved to the patient's record.
02 — What ReadyCall
What ReadyCall Offers Clinics
AI agent answers after hours
Answers questions on appointments, hours, pricing and location 24/7, and transfers to staff with a summary when needed.
WhatsApp on the same screen
Business WhatsApp conversations and website chat alongside calls in one unified inbox.
A record for every patient
All their calls, conversations and notes in one history, so staff know their background before they answer.
All branches on one system
One number for every branch; each branch handles its own calls while management sees combined reports.
Call recording for quality
Review calls to train receptionists and resolve complaints.
Missed-call callbacks
Missed calls show up in reports so your team can follow up instead of losing them.
No hardware, no servers
Runs from the browser or mobile, and activates within 5 to 10 business days.
03 — How It
How It Works
- 01
Contact us
Book a free demo
- 02
We understand your needs
We design the right flows and IVR for you
- 03
We set up the system
Full setup within 5–10 business days
- 04
You go live
Local technical support, in Arabic
04 — Pricing
Pricing
Starter
89SAR
/user/month
Softphone, IVR, queues, 30-day call recording
Growth
149SAR
/user/month
Auto-dialer, listen-in & whisper, CSAT, tickets, 90-day recording
Business
219SAR
/user/month
Full CRM, 200 AI voice agent minutes/month, auto-transcription, 12-month recording
Enterprise
from 349SAR
/user/month
Private cloud, SSO, contractual SLA, custom integrations
Per user/month · minimum 3 users (5 for Business) · no setup fees · prices exclude 15% VAT.
05 — FAQ
Frequently asked questions
Is this suitable for a small clinic?
Yes. You can start with 3 users on the Starter plan (SAR 89/user/month) and scale as you open new branches.
Can the AI agent answer patient questions?
It answers common questions like appointments, hours, pricing and location using your clinic's own information, and transfers to staff with a full call summary when it needs a human.
Can I connect my clinic's current number?
Yes. You can connect your existing lines and unified number, and add extra local numbers whenever you need.
Does it work across multiple branches?
Yes, all branches run on the same system and reports, and each agent only needs a browser.
How long does activation take?
5 to 10 business days: we design the flows and IVR on your own numbers, train your team, then you go live.
Ready to stop losing calls?
Book a free demo and we'll set up the system on your own numbers within 5–10 business days.