IVR auto-attendant
A welcome message and menu that routes callers to the right department, with business hours.
9200 UNIFIED NUMBER — KSA
Your 9200 Unified Number, on a Cloud Call Center
One number for your customers, and the system automatically distributes calls across agents, departments and branches, records every call, and gives you reports on each one.
01 — Overview
Overview: What's the Benefit of Connecting a Unified Number to a Call Center?
A unified number gives your business one easy-to-remember number, but its real value is in what happens after the customer calls. If calls go to a single phone or an old PBX, they get lost during peak times, and you have no visibility into how many calls you missed.
When you connect your unified number to ReadyCall, the caller hears an IVR that routes them to the right department, the call is distributed to the first available agent at any branch, and every call is recorded and shown in reports. You can also connect your existing lines alongside your unified number on the same system.
02 — What You
What You Get When You Connect Your Number
Routing across branches and departments
One number for every branch, with calls reaching whichever agent is available.
Call queues
Callers wait in a queue with hold messages instead of hearing a busy tone.
Recording & reports
Every call is recorded, and you can see answer rates, wait times and missed calls.
AI voice agent after hours
The AI agent answers your unified number 24/7 and hands off to staff with a summary.
Additional numbers
Add local numbers (DID) at SAR 90/month per number, all on the same system.
03 — How It
How It Works
- 01
Contact us
Book a free demo
- 02
We understand your needs
We design the right flows and IVR for you
- 03
We set up the system
Full setup within 5–10 business days
- 04
You go live
Local technical support, in Arabic
04 — Pricing
Pricing
Starter
89SAR
/user/month
Softphone, IVR, queues, 30-day call recording
Growth
149SAR
/user/month
Auto-dialer, listen-in & whisper, CSAT, tickets, 90-day recording
Business
219SAR
/user/month
Full CRM, 200 AI voice agent minutes/month, auto-transcription, 12-month recording
Enterprise
from 349SAR
/user/month
Private cloud, SSO, contractual SLA, custom integrations
Per user/month · minimum 3 users (5 for Business) · no setup fees · prices exclude 15% VAT.
The unified-number connection itself, and standalone 9200 line/number fees, are quoted separately based on your setup — contact our sales team for a tailored quote.
05 — FAQ
Frequently asked questions
Can I connect my current unified number to ReadyCall?
Yes, you can connect your unified number and existing lines to ReadyCall, and we'll set up the flows and IVR on it.
I don't have a unified number yet — what do I do?
Contact us and we'll walk you through the available options for your needs; you can start with your existing numbers until your unified number is ready.
Are calls distributed across more than one branch?
Yes, every branch runs on the same system, and calls reach whichever available agent matches the rules you set.
How long does the connection and activation take?
Full activation takes 5 to 10 business days.
Ready to stop losing calls?
Book a free demo and we'll set up the system on your own numbers.