360° customer profile
Every call, WhatsApp conversation, ticket and note in a single record.
CRM — KSA
An Arabic CRM Integrated with Your Call Center and WhatsApp
One record for every customer that brings together their calls, conversations, tickets and notes, so any agent who answers sees the full picture — and the customer never has to repeat their story.
01 — What Is
What Is a CRM System?
A Customer Relationship Management (CRM) system is where your customer data and every interaction with them lives: calls, requests, complaints and sales opportunities. Without it, information is scattered — a call here, a WhatsApp message there, an email nobody saw.
ReadyCall's CRM is directly integrated with the call center, WhatsApp and live chat. Calls and conversations are automatically linked to the customer's record, you can open a ticket straight from the call itself, and follow it through to resolution.
02 — CRM Features
CRM Features
Ticketing with SLA rules
Priority, owner, status and source for every ticket, with resolution deadlines and alerts.
Contacts & companies
Organize customers, companies and leads, and import your existing data.
Sales pipeline
Track opportunities from first contact through to close, with tasks and activities.
CRM Builder
Custom records and fields that match the way you work (Business plan).
Automation & integrations
Workflow automation, webhooks and API keys, plus ERP connections.
Call & chat linking
Every call and conversation automatically appears on the right customer record.
Advanced reports
Recurring complaints, team performance, and where service breaks down.
03 — Pricing
Pricing
Basic
69SAR
/user/month
Contacts, leads, tasks, data import
Professional
129SAR
/user/month
Sales pipeline, forms, tickets & SLA rules
Business
199SAR
/user/month
CRM Builder, automation, webhooks, call linking
Enterprise
299SAR
/user/month
Advanced permissions, custom integrations, priority support
Per user/month · minimum 3 users · prices exclude 15% VAT · save 20% with annual billing.
04 — FAQ
Frequently asked questions
Is the CRM in Arabic?
Yes, the interface is fully Arabic (RTL), and it's designed for sales and customer service teams in Saudi Arabia.
Can I use the CRM without the call center?
Yes, CRM plans are standalone and start at SAR 69/user/month, and you can add calls or chat later.
Does it connect to my existing systems?
It connects via webhooks and API keys, and custom integration with an external CRM or ERP starts from SAR 4,500.
Can I migrate my existing customer data?
Yes, data import is available starting from the Basic plan.
Ready to stop losing calls?
Book a free demo and we'll set up the system on your own numbers within 5–10 business days.