Missed call
an unanswered call can be a customer who never calls back
CLOUD CONTACT CENTER — KSA
Never miss a call. Never lose a customer.
ReadyCall is a Saudi cloud call center (contact center) platform that brings together calls, CRM, live chat, WhatsApp, and AI — in one screen. Know where the problem is before your customer complains.
- business days to go fully live
- 5–10
- business days to go fully live
- uptime target
- 99.9%
- uptime target
- automated answering available
- 24/7
- automated answering available
01 — Problem
The Problem: Every Unanswered Call Is a Lost Opportunity
Most companies don't actually know where their service is breaking down — we help you see the full picture.
5+ channels
phone, WhatsApp, website, Instagram, Facebook — all the places your customers try to reach you
~SAR 7,000–9,000/month
estimated fully-loaded monthly cost of an in-house call center agent (salary + benefits + overheads)
24/7
today's customer expectation: an instant response, any time
What goes wrong without a unified system
The company doesn't know where its service gaps are
there's no single view of what frustrates customers and where support breaks down.
Complaints are scattered across channels
a call here, a WhatsApp message there, an email nobody saw.
The customer repeats their story every time
each agent starts from zero because there's no shared record.
Decisions are based on impressions, not data
without real-time numbers, staffing and routing become guesswork.
The ReadyCall fix — everything in one place
- Every customer interaction in a single file
- Reports that show recurring problem areas
- Proactive alerts before the customer has to complain
- Decisions based on real data, not guesswork
02 — One Platform
One Platform, Eight Solutions
Everything you need to manage customer service in one place — subscribe to only what you need, and scale whenever you want.
Cloud call center
Queues, IVR, recording, live monitoring — call and answer from anywhere, no complex hardware.
Smart auto-attendant & routing
Route callers to the right department automatically with a drag-and-drop flow builder.
Softphone & outbound campaigns
Call from the browser + auto-dialer for sales and collections.
AI voice agent
Answers in Arabic and English 24/7 and transfers to an agent with a full summary.
Live chat & WhatsApp
A unified inbox for every channel, with a smart chat agent.
CRM & ticketing
One record per customer — track every request from start to finish, nothing falls through the cracks.
Reports & analytics
See performance in real time — wait times, resolutions, customer satisfaction.
Recording, quality & security
Record every conversation for training and QA, with encryption, permissions and backups.
Platform status legend: on call · ready · waiting · needs help · urgent · critical/missed · offline.
03 — See the
See the Platform in Action
Real ReadyCall interfaces — fully Arabic (RTL), real-time, and built for customer service teams in Saudi Arabia.
01 · Voice — Cloud Call Center
Call and answer from anywhere in the browser, no complex hardware. Route calls intelligently by skill, availability or department.
- Smart queues and IVR that routes callers to the right department automatically
- with smart search
- Live monitoring + listen-in, whisper and barge-in for supervisors
Illustrative wallboard example: 94% answered · 3 waiting · 0:18 average wait · live agent roster with extensions and status.
02 · AI Agent — Smart Voice Agent
An AI agent that answers your customers in a natural voice, in Arabic (including Gulf dialect) and English, around the clock.
- Answers questions on pricing, appointments, order status, FAQs
- Smart handoff to an agent with a full conversation summary
- Automatic transcription and summary for every call
Sample AI agent call (illustrative): customer asks for order status → agent looks it up, confirms delivery time, offers to send a WhatsApp tracking link. Summary: resolved without a human agent; sentiment: positive.
03 · Chat — Live Chat & WhatsApp
One unified inbox for every conversation channel: official WhatsApp Business, website chat, Instagram, Messenger — with a smart chat agent.
- Official WhatsApp Business (API) on your own number
- Conversations distributed across the team
- Broadcast messages and workflow automation
04 · CRM — Customer & Ticket Management
One record per customer that brings together their calls, chats, tickets and notes — so customers never repeat themselves.
- Open a ticket directly from a call or chat
- Priority, owner, status and source for every ticket, plus SLA rules
- nothing gets lost
04 — Analytics That
Analytics That Help You Decide
Not just numbers — data you can actually understand and act on. See where customers hit friction, and which team needs more support.
- Customer behavior analysis and recurring complaint tracking
- Where (and when) service breaks down
- Which department is understaffed
- Performance comparisons across periods and teams
Note: the figures in the sample dashboards below are illustrative examples of report layouts, not real customer data.
Example metrics shown: calls-per-hour heatmap by day of week; 247 calls; 94% answer rate; 0:18 average wait; 4.8 CSAT; 92% of calls answered within 20 seconds (sample SLA); channel mix (calls 52% / WhatsApp 28% / live chat 12% / email & other 8%); resolution split between AI agent and human agents by request type.
05 — Industries We
Industries We Serve
Tailored solutions for every industry.
E-commerce
Order status and returns via WhatsApp and calls
Banking & finance
Secure verification, inquiries, and full call logging
Healthcare
Appointment booking, reminders, reduced no-shows
Education
Admissions, registration, and parent inquiries
Travel & hospitality
Bookings in Arabic and English, around the clock
Shipping & delivery
Shipment tracking, delivery rescheduling, customer alerts
Real estate
Lead qualification and instant routing to consultants
Services & maintenance
Service requests, tickets, and visit scheduling
06 — Flexible Plans
Flexible Plans for Every Size
Whether you're a startup or a large enterprise, there's a plan that fits. No long contracts, no billing surprises.
Call Center Plans
Per user/month · minimum 3 users for Starter and Growth, 5 for Business
Starter
for small teams
89SAR
/user/month
Browser & mobile softphone, IVR & queues, live wallboard & basic reports, 30-day call recording, connect your existing lines
Growth
for sales & service teams (Most popular)
149SAR
/user/month
Everything in Starter, auto-dialer & outbound campaigns, listen-in & whisper + live monitoring, CSAT surveys, tickets & customer history, 90-day recording
Business
for branches & larger teams
219SAR
/user/month (min. 5 users, dedicated account manager)
Everything in Growth, full CRM with follow-ups & tasks, 200 AI voice agent minutes/month, automatic call transcription & summary, wallboard, 12-month recording
Enterprise
for large organizations & compliance
from 349SAR
/user/month (custom quote)
Everything in Business, private or on-prem cloud, SSO & custom permissions, contractual SLA, custom integrations & on-site training
CRM Plans
Per user/month · minimum 3 users
Basic
69SAR
/user/month
Contacts, leads, tasks, data import
Professional
129SAR
/user/month
Sales pipeline, forms, tickets & SLA rules
Business
199SAR
/user/month
CRM Builder, automation, webhooks, call & chat linking
Enterprise
299SAR
/user/month
Advanced permissions, custom integrations, priority support
Prices in Saudi Riyals (SAR), excluding 15% VAT. Save 20% with annual billing. Monthly subscription, no long-term commitment, free demo, cancel anytime.
Add-ons
- Additional local number (DID): SAR 90/month per number
- Custom CRM/ERP integration: from SAR 4,500
- AI voice agent minute bundles, WhatsApp/live-chat packages, lines, and a standalone 9200 unified-number service are quoted based on your usage — contact us for a tailored quote.
07 — ROI Example
ROI Example (Illustrative, Not a Guarantee)
Realistic example: a team of 10 agents. Same service level, lower operating cost — with the AI agent handling an illustrative ~45% of repeat calls in this scenario.
- Traditional setup: ~SAR 77,500/month (10 agents at ~SAR 7,500 + PBX, licensing & maintenance ~SAR 2,500)
- ReadyCall + AI voice agent: ~SAR 49,794/month (6 agents, since the AI agent covers the rest + Business plan seats + AI voice agent — contact us for the exact AI-agent cost for your call volume)
- Illustrative result: up to ~36% lower monthly operating cost in this scenario
Figures are pre-VAT estimates and depend on your actual call volume and in-house staffing cost — this is a worked example, not a quote or a guarantee.
Bundle & save: Combine call center + chat (WhatsApp/live chat) + AI voice agent into a single contract and a single invoice, with a discount on the combined price. Contact us for a tailored bundle quote.
08 — Why ReadyCall
Why ReadyCall?
Four reasons to choose us — and a direct comparison with the alternatives.
Complete data
every interaction in one place: calls, tickets, notes
Full control
configure your own flows, permissions and IVR
Easy integration
connects quickly with your existing CRM, ERP, and more
Omnichannel
voice calls + AI agent + WhatsApp + live chat
Comparison: ReadyCall vs. Traditional PBX vs. Global Platforms
| Traditional Call Center | Global Platforms | ReadyCall | |
|---|---|---|---|
| Setup cost | Hardware, servers, licensing | High implementation fees | Zero — no setup fees |
| Hardware | PBX · desk phones · servers | Licenses + browser | Browser only |
| Time to launch | Weeks to months | Weeks | 5–10 business days |
| Price per user/month | SAR 7,000+ (in-house agent) | SAR 280–900 | SAR 89–219 |
| Language & interface | Depends on vendor | Mostly English | Fully Arabic (RTL) |
| Calls + conversations | Separate systems | Separate subscriptions | One platform, one invoice |
| AI | Not available | Costly add-on | Arabic voice & chat agent included |
| Minimum seats | — | Up to 50 seats | 3 users |
| Support | Limited | Offshore, time-zone gap | Local, Riyadh-based (Arabic) |
| Contracts | Long commitment | 1–3 years | Monthly, no commitment |
09 — FAQ
Frequently asked questions
What is a cloud call center system?
A call center (contact center) system that runs over the internet instead of a PBX and physical hardware. Your agents answer and make calls from a browser or mobile device, calls are routed automatically through IVR and queues, and every call is recorded and shown in reports. ReadyCall is a Saudi cloud call center with a fully Arabic interface.
How much does ReadyCall cost?
Call center plans start at SAR 89/user/month (Starter), SAR 149 (Growth), and SAR 219 (Business), with a minimum of 3 users. No setup fees, monthly subscription with no long-term commitment. Prices exclude 15% VAT.
Does ReadyCall include a CRM?
Yes. ReadyCall includes a built-in CRM and ticketing system: one record per customer that brings together their calls, WhatsApp conversations, tickets and notes, with priority, ownership and SLA rules per ticket. CRM plans start at SAR 69/user/month.
Does it support WhatsApp and live chat?
Yes. There's a unified inbox for official WhatsApp Business (API) on your own number, website chat, Instagram and Messenger, with conversations distributed across the team and a smart chat agent.
What is the AI voice agent?
An AI agent that answers calls in a natural voice, in Arabic (including Gulf dialect) and English, around the clock. It answers questions on pricing, appointments, order status and FAQs, hands off to an agent with a full summary when needed, and transcribes every call.
Can I connect my existing numbers or a 9200 unified number?
Yes. You can connect your existing lines and your unified number to ReadyCall, and add extra local numbers (DID) for SAR 90/month per number.
How long does activation take?
Full activation takes 5 to 10 business days: we understand your needs, set up your flows, IVR and users on your own numbers, then you start working with ongoing support.
Is ReadyCall suitable for small businesses?
Yes. You can start with just 3 users and subscribe only to what you need (calls, chat, CRM, AI), then scale whenever you want.
10 — Contact
Ready to stop losing calls?
We're ready to help you improve your customer service. Book a free demo and we'll set up the system on your own numbers.
- 01
Contact us
book a free demo
- 02
We understand your needs
we design the right solution for you
- 03
We set up the system
full setup within 5–10 business days
- 04
You go live
with ongoing support
- sales@readycall.net
- +966 57 564 7727
- Riyadh — Saudi Arabia