IVR auto-attendant & queues
Route callers to the right department automatically with a drag-and-drop flow builder, with business hours and hold messages.
CLOUD CALL CENTER — KSA
A Cloud Call Center for Your Business in Saudi Arabia
A complete contact center that works from the browser or a mobile device: answer, route and record every call, and track your team in real time — no PBX, no hardware, no servers.
01 — What Is
What Is a Cloud Call Center?
A cloud call center is a contact center that runs entirely over the internet. Instead of buying a PBX, desk phones and licenses — and maintaining them — your agents answer and make calls from the browser, while the system routes calls, records them, and generates reports automatically.
ReadyCall is a Saudi cloud call center system with a fully Arabic (RTL) interface, bringing calls together with CRM, ticketing, WhatsApp, live chat and an AI voice agent in one platform and one invoice. And an unanswered call could be a customer who never calls back — this is exactly the problem the system solves.
02 — Call Center
Call Center Features
Smart call distribution
Route calls by skill, availability or department, so no call falls through the cracks between agents.
Call recording
Record every call for training and QA with smart search, and keep recordings for up to 12 months depending on plan.
Live supervisor monitoring
A real-time wallboard with listen-in, whisper and barge-in.
Softphone & outbound campaigns
Call from the browser and mobile, with auto-dialer for sales and collections.
Real-time reports & analytics
Wait times, answer rate, missed calls, CSAT, and peak hours.
Built-in CRM & tickets
Open a ticket directly from a call, and every customer's calls are saved to their record.
Connect your existing numbers
Link your current lines and unified number, and add local numbers (DID) whenever you need.
03 — How It
How It Works
- 01
Contact us
Book a free demo
- 02
We understand your needs
We design the right flows and IVR for you
- 03
We set up the system
Full setup within 5–10 business days
- 04
You go live
Local technical support, in Arabic
04 — Pricing
Pricing
Starter
89SAR
/user/month
Softphone, IVR, queues, 30-day call recording
Growth
149SAR
/user/month
Auto-dialer, listen-in & whisper, CSAT, tickets, 90-day recording
Business
219SAR
/user/month
Full CRM, 200 AI voice agent minutes/month, auto-transcription, 12-month recording
Enterprise
from 349SAR
/user/month
Private cloud, SSO, contractual SLA, custom integrations
Per user/month · minimum 3 users (5 for Business) · no setup fees · prices exclude 15% VAT · save 20% with annual billing.
05 — FAQ
Frequently asked questions
What's the difference between a cloud call center and a traditional PBX?
A traditional PBX needs hardware, servers, maintenance, and a high setup cost, and takes weeks to months to get running. A cloud call center runs from the browser, has no setup fees, activates within 5 to 10 business days, and you pay a monthly subscription per user.
What's the minimum number of agents I can start with?
3 users on the Starter and Growth plans, and 5 on the Business plan.
Can my team work from home or from multiple branches?
Yes. Agents just need a browser and an internet connection, and all branches run on the same system and reports.
Are calls recorded?
Yes, every call is recorded and searchable, with retention from 30 days to 12 months depending on the plan.
Does the system answer if all agents are busy?
You can enable the AI voice agent to answer on their behalf 24/7, or schedule automatic callbacks for missed calls.
Ready to stop losing calls?
Book a free demo and we'll set up the system for you.